TERMS & CONDITIONS
1. Campaign Overview
The "BEYOND PRESENTS, EXPERIENCE JOY!" Campaign (the “Campaign”) is organized by Toshiba Sales and Services Sdn. Bhd. (the “Organiser”). Customers who purchase qualifying products from two or more categories are eligible to earn Touch 'n Go (TNG) eWallet credits, a free gift (either the TM-MM10DZF or BL-60PHNMY model), or a mix of both, based on specific eligibility criteria.
Qualifying Product Categories:
2. Eligible Products
Only selected TOSHIBA products, clearly identified by category and included in campaign promotional materials, are eligible for rewards.
3. Eligibility
The Campaign is open to all Malaysian residents aged 18 and above, excluding employees of the Organiser, their immediate family members, and any representatives, agencies, or distributors associated with the Organiser.
4. Campaign and Purchase Period
The Campaign period is from 15 November 2024 at 00:00 to 31 December 2024 at 23:59.
5. Redemption Period
Redemption submissions are accepted from 15 November 2024 until 10 January 2025 at 23:59. Submissions made after this period will not be eligible for rewards.
6. Right to Modify
The Organiser reserves the right to amend, extend, or terminate the Campaign at any time without prior notice.
Rewards Redemption
7. Purchase Requirements
Purchases must be made from authorized TOSHIBA dealers, either online or in-store, to qualify for rewards.
8. Reward Selection
For each eligible product purchased, participants may choose either TNG eWallet credits or a free gift. For qualifying purchases of two products, participants can mix rewards by selecting TNG eWallet credits for one product and a free gift for the other, based on their preferences.
Scenarios:
| 1. Mix & Match R-Refrigerator + L-Washer with promotion tag |
|
REWARDS Option 2 Option 3 Option 4 |
| 2. Mix & Match R-Refrigerator + S-Fan with promotion tag |
 |
REWARDS Option 1: Option 2: |
| 3. Mix & Match R-Refrigerator with promotion tag + S-Fan without promotion tag |
 |
REWARDS Option 1: Option 2: |
4. Mix & Match L-Washer + L-Dryer with promotion tag |
 |
REWARDS Not entitle for any TNG rewards due to the same category, but still entitle for FD*. *FD is a guaranteed free gift for selected washer. |
| 5. Mix & Match L-Washer + L-Dryer + S-Rice Cooker with promotion tag |
|
REWARDS TNG L100 + TNG L100 + TNG RM20 = RM220 |
| 6. Mix & Match L-Washer + L-Dryer with promotion tag + S-Rice Cooker without promotion tag |
 |
REWARDS TNG L100 + TNG L100 + 0 = RM200 |
| 7. Mix & Match S-Refrigerator + M-Microwave without promotion tag |
 |
REWARDS Not entitle for any rewards due to models no in promotion list. |
| 8. Mix & Match S-Rice Cooker with promotion tag + R-Refrigerator + M-Microwave without promotion tag |
 |
REWARDS TNG S20 = RM20 |
9. Proof of Purchase
Proof of purchase, including a valid invoice and completed warranty card, must be submitted with the redemption request. All eligible purchases should be on a single invoice. If a submission is initially rejected, it may be resubmitted within the redemption period.
10. Submission Process
All redemption submissions must be completed via the Campaign Website [https://toshiba-lifestyle.com/my/promotions/2024-Beyond-Presents-Experience-Joy] by 10 January 2025.
11. Reward Availability
Rewards are provided on a first-come, first-served basis, subject to availability. The Organiser reserves the right to substitute rewards if necessary.
12. Delivery Timeframe
Rewards will be delivered within 5-8 weeks for West Malaysia and 8-12 weeks for East Malaysia.
13. Submission Limits
Each participant is allowed only one redemption entry. Duplicate entries using the same proof of purchase will be disqualified.
14. Verification
The Organiser reserves the right to verify participant details before processing any rewards.
15. Contact Information
Participants should ensure that their contact information remains consistent to avoid any issues in processing rewards. Changes to contact details after submission may result in disqualification without reimbursement.
16. Incomplete Submissions
Submissions missing required documentation, such as a warranty card or proof of purchase, may be disqualified without prior notice.
Redemption Process Steps
Step 1: Visit the [Campaign Website](https://toshiba-lifestyle.com/my/promotions/2024-Beyond-Presents-Experience-Joy).
Step 2: Complete the form with personal details, purchase information, proof of purchase, and preferred reward(s), then submit.
Step 3: After verification, participants will be notified via email and WhatsApp.
Step 4: Delivery will follow the stated timeframe for West and East Malaysia.
Important Information
17. Notification and Forfeiture
Participants will be notified of successful redemption via phone or email. Failure to respond within 14 days may result in forfeiture of the reward.
18. Final Submission Date
The last date for redemption submissions is 10 January 2025. Late submissions will not be accepted.
19. Reward Availability
Rewards are provided on a first-come, first-served basis, while stocks last.
20. Touch 'n Go eWallet Credits
Participants should not change the contact number provided in the redemption form until the TNG eWallet credits have been credited. If credits cannot be processed due to contact number changes, the Organiser reserves the right to reject any appeal and reimburse the eWallet credit only to the original participant.
If the TNG eWallet credit fails due to issues like a full wallet or invalid account, the Organiser reserves the right to reject any appeal.
21. Substitutions
The Organiser reserves the right to replace the designated free gift(s) with an alternative item of similar value if necessary, without prior notice.
22. Non-Transferability
Rewards are not transferable or exchangeable and must be accepted as offered.
23. Disputes
In the event of any dispute, the Organiser's decision will be final, and appeals will not be entertained.
24. Fraud Prevention
The Organiser reserves the right to disqualify any participant suspected of fraudulent activity related to the purchase of eligible products.
General Terms and Conditions
25. Ownership of Entries
All entries and associated documents become the property of the Organiser.
26. Disqualification Rights
The Organiser reserves the right to disqualify entries that appear to involve tampering or fraud.
27. Responsibility for Fees
Participants are responsible for any taxes, duties, or additional costs related to reward redemption.
28. Consent for Information Use
By participating, entrants consent to the Organiser’s use of their information for advertising or campaign-related purposes. Consent can be withdrawn by contacting the Organiser.
29. Right to Amend
The Organiser reserves the right to change any terms and conditions at any time without prior notice.
By participating, entrants agree to be bound by these terms and conditions.