SELECT A PRODUCT TYPE
Frequently Asked Questions
Fresh Storage Options
Laundry Essentials
Kitchen Innovations
Small Appliance Suite
Air Care
FAQ
Frequently Asked Questions
Where can I find assistance regarding product demos and consultations?

For assistance regarding the inquiries listed below, please interact with one of our Online Product Consultants via this link (https://bit.ly/ToshibaChatwithUs). They will be available to assist you from Monday to Friday, 9AM to 5PM.


- Products;
- Product demo and consultations;
- Payment assistance;
- Sending of proof of payment; and
- Order & delivery inquiries

Where can I purchase a product?

Our products are available at the following official distributors: Absenson, AllHome, Robinsons Appliances, and Western Appliances. You may also access our online catalog via Lazmall (https://www.lazada.com.ph/shop/toshiba/), Shopee Mall (https://shopee.ph/toshibaphilippines), or our website (https://shop-lifestyle.ph/).

For assistance, please interact with one of our Online Product Consultants via this link (https://bit.ly/ToshibaChatwithUs). They will be available to assist you from Monday to Friday, 9AM to 5PM.

Where can I make bulk orders or buy products for commercial purporses? Where can I make a dealer application?

You can direct your application intent to our Business Development Team so they can personally assist you (marc.buendia@midea.com.ph). Please remember to include in your email a contact number for easy communication.

Do you carry TVs, laptops, airconditioning units for other gadgets?

We do not carry the laptop, aircon, TV and other gadget lines of Toshiba. In the Philippines, we cater to concerns regarding kitchen appliances, refrigerators, washing machines and other small domestic appliances.

Where are your service centers?

You can find the nearest service center in your area and book a service appointment by calling our National Customer Care Hotline at #8863-5555. Our hotline is open 24/7.

 

You may also schedule installation and product repair service appointments by visiting our website (https://toshiba.teko.ph).

Who can I contact for questions parts and accessories?

You can check for available parts and accessories by calling our National Customer Care Hotline at #8863-5555. Our hotline is open daily 24/7.

How can I avail my warranty?

You may register your Toshiba product at our website (https://www.toshiba-lifestyle.com/ph/support). For information regarding your warranty and support on availing and registering your warranty, you can contact our Nationwide Customer Care Hotline at (02) 8863 5567 (toll free # 1-800-10-8635567). Our hotline is open daily from 8AM to 5PM.

You may also contact us on Viber at 0917 863 5522.

Where can I submit sponsorship or partnership proposals?

Thank you for your interest in partnering with Toshiba! You may send your intent to Yanie Dominguez (yanie.dominguez@midea.com.ph) for assistance with your proposal. Please remember to include your contact number in your email for easy communication.

Where can I submit an application to be a service provider or technician?

You may send your intent to Sir Ding of our After Sales team (menandro.celestial@midea.com.ph) for assistance with your application. Please remember to include your contact number in your email for easy communication.

See More Questions
FAQ
Fresh Storage Options
What is not covered by the one year warranty for my Unit?

Commercial Use.

 

Damage, misuse, abuse or neglect.

 

Products that have been modified in any way.

 

Issues that occur if unit is used outside of the country of sale.

See More Questions
FAQ
Laundry Essentials
What is not covered by the one year warranty for my Unit?

Commercial Use.

 

Damage, misuse, abuse or neglect.

 

Products that have been modified in any way.

 

Issues that occur if unit is used outside of the country of sale.

See More Questions
FAQ
Kitchen Innovations
What is not covered by the one year warranty for my Unit?

Commercial Use.

 

Damage, misuse, abuse or neglect.

 

Products that have been modified in any way.

 

Issues that occur if unit is used outside of the country of sale.

See More Questions
FAQ
Small Appliance Suite
What is not covered by the one year warranty for my Unit?

Commercial Use.

 

Damage, misuse, abuse or neglect.

 

Products that have been modified in any way.

 

Issues that occur if unit is used outside of the country of sale.

See More Questions
FAQ
Air Care
What is not covered by the one year warranty for my Unit?

Commercial Use.

 

Damage, misuse, abuse or neglect.

 

Products that have been modified in any way.

 

Issues that occur if unit is used outside of the country of sale.

See More Questions