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Warranty and Charges
Superheated Steam Oven
Steam Oven
Dishwasher
Air Treatments
Refrigerator
Top Load Washing Machine
Front Load Washing Machine
FAQ
Warranty and Charges
Annual maintenance fee and service scope

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Repair service tariff

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Installation Service Price List

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Warranty terms and conditions

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Products warranty period

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Warranty terms and conditions for small home appliances

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What documents do I need to present for verification when the warranty service is rendered?

Customer must present the original guarantee certificate together with original invoice / purchase receipt to our technician for verification when warranty service is rendered.

If the product is under warranty but I lost the guarantee certificate, what should I do?

Please contact and provide the information (such as invoice, model number and serial number, etc.) to the related dealer or retailer, and they will apply to our company for a guarantee certificate replacement.

If the product is under warranty but I lost the official invoice / purchase receipts, what should I do?

Please try to contact the related dealer or retailer for the official invoice / purchase receipts replacement. Customer must present the valid and original guarantee certificate together with original invoice / purchase receipt to our technician for verification when warranty service is rendered. Otherwise, on-site service fee and related fees will be charged.

How to find your product serial number?

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FAQ
Superheated Steam Oven
While pre-heating, does the countdown display on the monitor

Before completing the pre-heat procedure, the display will show remaining 1 minutes on the steam oven screen. After the pre-heat has completed, a beep sound will remind the user pre-heat has been done.

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FAQ
Steam Oven
While pre-heating, does the countdown display on the monitor

Before completing the pre-heat procedure, the display will show remaining 1 minutes on the steam oven screen. After the pre-heat has completed, a beep sound will remind the user pre-heat has been done.

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FAQ
Dishwasher
Dishwasher has abnormal noise

Check if the tableware has loosen from the tray, stop the washing process and replace the dishes.

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FAQ
Air Treatments
No wind from the air outlet

The air filter may have blocked, please remove any obstruction which lying on the air filter.

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FAQ
Refrigerator
Refrigerator is not operating

Please check the following:

1. Does the power core connected to the refrigerator

2. Check if the voltage is too low

3. Power Shortage

4. Short Circuit

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FAQ
Top Load Washing Machine
Washing Machine display error code

E1-Abnormal Water injection

Please check if the water tape has opened

 

E2-Water drain procedure have not completed

Please check if drain pipe's position is too high or jammed

 

E3-Washing Machine Cover have not close before Laundry / dehydration

Please close the cover, then press Start

 

E4-Lost Balance when dehydration

Please put your clothes in the roller by a balance way.

 

E7-1、E7-2、E7-3 、E7-4、E7-5

1. If you pressed the power button and the display shows E7-1、E7-2、E7-3、E7-4、E7-5,please press 「Set」+「Default」+「Program」to cancel the alarm

2. If E7-1、E7-2、E7-3、E7-4、E7-5 display during the washing procedure, please press power button to restart the washing machine.

 

 

FXX - Other

Please contact Service Center Hotline 26359222

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FAQ
Front Load Washing Machine
Washing machine display error code

E30-Washing machine cover has not close properly

Please close the cover, then restart the washing machine, check if the cloths have stuck in the roller.

 

E10-Water injection issue when washing clothes

Please check if the water pressure is too low, then pull the water pipe, check if the water valve filter has blocked.

 

E21-Drain overtime

Please check if the drain pipe has blocked.

 

E12-Overflow

Please stop using the washing machine and contact Repair Center Hotline 26359222

 

EXX - Other

Please retry first, if the error code still exist, contact Repair Center Hotline 26359222

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