Notification of free-of-charge inspection and repair services for vertical-axis washer-dryers
（There is a risk of emitting smoke or catching fire.）
（There is a risk of emitting smoke or catching fire.）
February 4, 2014
Thank you very much for using Toshiba products.
Notice
We have found that there is a possibility that our vertical-axis washer-dryers produced between July 2005 and November 2011 might emit smoke or catch fire during use, due to internal wiring disconnections. We deeply apologize for any inconvenience or worries that this may cause you.
In order for you to continue to use these products without concern, we will inspect and repair them free of charge. If you are using any of the washer-dryers listed below, please stop doing so and contact the help desk listed below.
More particularly, if an E6 or E7 error code is displayed on the control panel of your washer-dryer, there is a possibility of wiring disconnection. Please stop use it immediately, remove the plug from the socket and contact the help desk listed below.
These inspection and repair services cover washer-dryers machines that were manufactured for and sold in the Japanese market only. Washer-dryers and washing machines sold in other countries are not subject to this recall.
1. Products and model names covered by inspection and repair services
（1） Toshiba washer-dryers
| Model name | Production period |
|---|---|
AW-80VBE2 | July 2006 |
| AW-70VC、AW-75VCE3、AW-80VC | From May 2006 to June 2007 |
| AW-70VE、AW-E470V、AW-E480V、 AW-GN80VE、AW-80VE | From May 2007 to July 2008 |
| AW-70VF、AW-GN80VF、AW-80VF | August 2009 |
| AW-70VG、AW-GN80VG、AW-80VG | June 2010 |
| AW-70VJ、AW-70VJE7、AW-80VJE7、 AW-GN80VJ、AW-80VJ | From June 2010 to June 2011 |
AW-80VKE8、AW-80VK、AW-GH80VK | From May 2011 to November 2011 |
Color codes, such as W, WN, WL, WC, and C, are omitted.
The model name is shown on the right or left side of the control panel.（Within one or other of the dotted frames in the figure below.）
AW-70VF
（2） MUJI washer-dryers
| Production period | |
|---|---|
The color code W is omitted.
The model name is shown on the nameplate on the back of the lid.（Within the dotted frame in the figure below.）
The MUJI washer-dryer mentioned above was produced by Toshiba Home Appliances.
2. Inquiry and contact information
（1） Applying via Internet
⇒ Please apply using this form.
（2） Applying via phone or fax
- Help desk for Toshiba washer-dryers
- 0120-056-035（Toll-free phone number）
0120-665-035（Toll-free fax number）
（Opening hours）
9:00-17:00 : Every day except Saturdays, Sundays, and legal holidays
- Help desk for MUJI washer-dryers
- 0120-365-035（Toll-free phone number）
0120-797-035（Toll-free fax number）
（Opening hours）
9:00-17:00 : Every day except Saturdays, Sundays, and legal holidays
Many people are dialing the wrong number. Please check the number to ensure it is correct.
3. Handling of customers’ personal information
We use your name, address, phone number, and other personal information only for the purpose of providing inspection and repair services and handle such information responsibly. Your personal information may be disclosed to companies that cooperate in inspection and repair services, and we ensure that these companies protect your information to the same standard of care as we do.