Jakarta, February 6, 2025 – Toshiba Lifestyle Indonesia is proud to announce the launch of the latest program, Toshiba 365 Days of Worry Free, designed to make it easier for consumers to handle product malfunctions.

This program covers various Toshiba home appliance products, including rice cookers, air fryers, induction cookers, and fans. This program is specifically intended for products imported by PT Midea Planet Indonesia and has been valid for purchase since February 1, 2025. Consumers throughout Indonesia are entitled to a 365-day protection guarantee from the date of purchase on the first invoice.

"This is our appreciation to consumers who loyally choose Toshiba products. If there is damage, consumers can exchange the product within 365 days," said Leo Ariefyanto, Head of Service Division Toshiba Lifestyle Indonesia, in Jakarta, Thursday, February 6, 2025.

If consumers experience product malfunctions, they only need to contact the Toshiba WhatsApp Call Center at +62811401816. The Toshiba service center team will guide the complaint experienced, and if the unit is proven to be damaged, Toshiba will replace it with a new unit that will be sent directly to the consumer's address at no additional cost.

Furthermore, dealers have an important role in conveying the mechanism of this program to consumers so that they understand the benefits of the services provided.

In addition, after the 365-day period ends, the normal warranty remains valid according to the provisions stated based on the date of the purchase invoice. The shipping costs for damaged units and the replacement of new units through a directly appointed expedition will be fully borne by Toshiba. Consumers are also advised to keep the original packaging/carton box, invoice, and warranty card as supporting documents in the claim process.

"With the 365 Days of Worry Free program, Toshiba wants to ensure a more comfortable and worry-free consumer experience in using Toshiba's superior products. This program applies to purchases at all offline stores and e-commerce in Indonesia," said Antonius Widjaja, Product Manager of Small Domestic Appliance Toshiba Lifestyle Indonesia.

For more details, here's how to submit a claim for exchanging new Toshiba products.

1. Consumers must contact the Official Business WhatsApp Toshiba (0811401816) to report product damage and the exchange process.
2. Consumers must send a video showing the problem or damage to the product via Toshiba's Official Business WhatsApp.
3. The exchange of a new unit is valid if the consumer has received an approval message and report number from Toshiba's Official Business WhatsApp.
4. Consumers must send a purchase invoice and warranty card.
5. After receiving confirmation from the service team, the damaged product must be sent using the original box with safe packaging.
6. The damaged unit must be sent to the Lion Parcel drop point or can be picked up if the Lion Parcel network provides such a service.
7. The shipping cost of the damaged product is borne by Toshiba.
8. Consumers can also send it through a Lion Parcel partner, pay the shipping cost in advance, and then claim the cost to Toshiba.

The terms and conditions of the claim are as follows.

1. Factory damage in terms of quality that can be caused by normal consumer use.
2. Consumers cannot claim if the damage to the unit is caused by negligence in use such as falling, being submerged in water, or certain other conditions after being checked by the service team.
3. The Toshiba service team has the authority to determine damage to the product after conducting further checks.